Privacy policy
PRIVACY POLICY
Effective Date: 1 September 2025
At Noor & Sol, we care deeply about your privacy and the way your personal information is handled. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place an order, or contact us.
This policy has been prepared in accordance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and applies to customers both inside and outside the UAE, including the GCC region.
1. Information We Collect
We may collect personal information when you:
- Place an order on our website
- Contact us via email, WhatsApp, Instagram, or social media
- Subscribe to our newsletter
- Browse our website or interact with our advertisements
This information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment and order details
- Device information, IP address, and browser data
- Communications sent through WhatsApp, Instagram, or email
Payments are processed securely through trusted providers such as Shopify Payments, Stripe, or PayPal. We do not store your full payment details.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to inquiries
- Improve our website and customer experience
- Analyze website performance and shopping behaviour
- Send marketing communications and promotions (only when permitted)
- Comply with legal obligations
3. Sharing Your Information
We only share your information when necessary and with trusted partners, including:
- Shopify — our ecommerce platform
- Payment providers — to process secure transactions
- Shipping and courier partners — to deliver your orders
- Meta Platforms — including Instagram and Facebook for advertising and engagement
- WhatsApp — for customer communication
- Legal or regulatory authorities — where required by law
We never sell your personal data to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Understand website traffic and shopping behaviour
- Improve your browsing experience
- Support advertising and retargeting services such as Meta Pixel and Google Analytics
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
5. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Withdraw consent
- Object to marketing communications
- Request data portability where applicable
To exercise any of these rights, please contact us at:
Subject line: DATA PROTECTION
6. Data Security
We take data protection seriously.
Our website uses secure encrypted connections (SSL), and we work only with platforms and providers that maintain high standards of data security and confidentiality.
7. Data Retention
We retain your information only for as long as necessary to:
- Fulfil orders and customer support obligations
- Comply with legal, tax, or accounting requirements
- Resolve disputes or enforce agreements
8. International Data Transfers
As Noor & Sol serves customers within the UAE, GCC, and internationally, your information may be transferred to and processed in countries outside the UAE.
This includes services provided by:
- Shopify
- Meta Platforms
- International payment and logistics providers
We ensure appropriate safeguards are in place to protect your data.
9. International Customers
If you place an order from outside the UAE:
- You acknowledge that your information may be processed in the UAE or in countries where our service providers operate
- Your information will always be handled according to this Privacy Policy and applicable data protection laws
For shipping and customs information, please refer to our Shipping Policy.
10. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children without parental consent. If we become aware that such information has been collected unintentionally, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be published on this page together with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Noor & Sol
📧 hola@noorandsol.com
📸 Instagram: @noorandsol
If your inquiry relates to personal data, please include DATA PROTECTION in the subject line.
We treat every request with care and will always aim to respond as fairly and promptly as possible.