Terms of service

TERMS & CONDITIONS

Effective date: 17/06/2025

OVERVIEW

Welcome to our online store. This website is operated by Noor and Sol LLC. Throughout the site, “we”, “us” and “our” refer to Noor and Sol.

By browsing our website or making a purchase, you’re agreeing to comply with the terms set out below, along with any other guidelines or policies we link to. These terms apply to everyone who interacts with our site — whether you're just browsing, making a purchase, or contributing content.

We encourage you to read these Terms of Use carefully. By accessing any part of the site, you accept and agree to be bound by them. If you don’t accept all the terms, please refrain from using our website or services.

We may occasionally update these Terms to reflect changes in our operations, services, or the law. Any updates will be posted here, and your continued use of the site confirms your acceptance of the revised terms.

Our store runs on Shopify Inc., which provides us with a secure platform to offer and deliver our products to you.

These terms apply to your use of this website and any purchases made through it.

1. WHO WE ARE

This website is operated by Noor and Sol, registered in the UAE. The terms “we”, “us” and “our” refer to Noor and Sol throughout.

When you visit our site or purchase something from us, you are using our service and agreeing to comply with these Terms & Conditions, as well as any additional policies or notices posted here.

2. ONLINE STORE USE

By shopping with us, you confirm that you are either the age of majority in your location or have permission from a parent or guardian. You agree not to use our products or services for any illegal activity or violate any applicable laws.

You must not transmit any viruses, harmful code, or attempt to interfere with the operation of this site.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
Your information (excluding payment details) may be transferred unencrypted across networks. All credit card data is encrypted during transmission.

You agree not to reproduce, duplicate, sell or exploit any part of the website or its content without our written permission.

4. PRODUCT INFORMATION & AVAILABILITY

Some items may only be available online and in limited quantities.
We do our best to show product images and colours accurately, but cannot guarantee that your screen displays them perfectly.
We may limit or cancel quantities, restrict sales by region, or discontinue products at any time without notice.

Prices and product descriptions are subject to change without notice.

Note that actual product colors may vary slightly from the images shown on our website due to differences in lighting, screen settings, and photography.

5. ORDER & ACCOUNT INFORMATION

We reserve the right to cancel any order you place with us. This may include limits per customer, household, or address. In case of changes or cancellations, we’ll try to notify you using the contact details provided during checkout.

Please ensure all information you submit — including your email, billing and shipping addresses, and payment details — is complete and current.

6. SHIPPING & DELIVERY

We aim to dispatch all orders within 3–5 working days. Delivery times may vary depending on your location.

If you need your order urgently, feel free to contact us and we’ll do our best to assist.
For more details, see our Shipping Policy

7. RETURNS & REFUNDS

Please refer to our Refund Policy for information about returns, exchanges, and refunds.

8. THIRD-PARTY SERVICES

We may provide links or access to third-party services or tools. We’re not responsible for the content, policies, or practices of any third-party website or provider. Use of such services is entirely at your own discretion.

9. COMMENTS & FEEDBACK

If you submit feedback, ideas or other content, you agree that we may use, edit, and publish it without obligation or compensation. We may remove content we believe is harmful, offensive or in breach of these terms.

10. ERRORS & UPDATES

Occasionally, the website may contain errors or outdated information (e.g. pricing, descriptions, shipping times). We reserve the right to correct these at any time without prior notice.

11. PROHIBITED USES

You may not use the website or its content:

  • For any unlawful purpose

  • To infringe on intellectual property

  • To harm, harass, or discriminate against others

  • To spread malware or interfere with the site’s functionality

  • To collect personal data of others without consent

We reserve the right to terminate access to the website for any violation of these terms.

12. LIMITATION OF LIABILITY

We make no guarantees that the website will be uninterrupted or error-free. All services and products are provided “as is” and “as available”.

We are not liable for any direct or indirect damages resulting from your use of the site, including but not limited to loss of data, profits, or business interruption.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Noor and Sol, its team, partners, and service providers from any claims arising from your use of the website or your breach of these terms.

14. TERMINATION

We may terminate your access to the site or services at any time if you violate these terms. You may also stop using the site at any time. Termination does not affect obligations or liabilities incurred prior to that date.

15. ENTIRE AGREEMENT

These Terms, along with any other legal notices posted on this site, constitute the full agreement between you and Noor and Sol. Any previous versions are replaced by this one.

16. GOVERNING LAW

These terms and any disputes arising from them are governed by the laws of the United Arab Emirates.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. Any changes will be posted here, and continued use of the site means you accept those changes.

18. CONTACT

If you need to get in touch with us, please email us at hola@noorandsol.com. To help us respond quickly and accurately, kindly include a clear subject line. Here are some examples:

  • ORDER INQUIRY – for questions about an existing order

  • SIZE ASSISTANCE – if you need help choosing the right size

  • EXCHANGE – to request an exchange of a product

  • RETURN – to initiate a return for a non-faulty item

  • PRODUCT INFORMATION – if you’d like more details before purchasing

  • DATA PROTECTION – for any questions or requests related to your personal data

We treat every message with care and will do our best to respond promptly and provide a helpful solution.

Noor & Sol
📧 Email: hola@noorandsol.com
📸 Instagram: @noorandsol